Important information before purchase.

Available dimensions, material, finish, and other important information are provided on the product page. If you need details that are not listed there, please contact us before making a purchase and provide the product name or link.

Natural materials and handcrafting may result in subtle variations in color, pattern, weave, or finish. The range of possible variations depends on the product; we provide all information relevant to your purchasing decision in the product description.

The current status of the variant and whether it can be added to your cart are shown on the product page. If the variant you are interested in is unavailable, please contact us to inquire about current availability.

You will see the available payment methods during checkout, before confirming your order.

Free delivery within Poland. Delivery to other European Union countries is quoted individually. Before purchasing, please contact us at office@frangipani.pl with your selected products, country, and delivery postal code, and we will provide an accurate shipping quote. The available delivery method and estimated delivery time are shown before placing your order. We then confirm the terms by email. If a product requires individual arrangements, we will inform you before completing the purchase.

Yes, we deliver to European Union countries. Shipping costs are calculated individually. Before purchasing, please write to office@frangipani.pl, specifying the selected products as well as the country and postal code of delivery. We will prepare an exact shipping quote, and the order will be finalized after its acceptance.

Use the store's contact details and provide the order number along with information that will help identify the product and the issue. You can find the current procedures, timeframes, and terms of action in the returns policy and the store's terms and conditions.

First, check the instructions on the product card, as the care method depends on the material and finish. Do not use intensive products without making sure they are suitable; it is worth testing a new method in a less visible place first.

We invite architects, designers, and interior furnishing specialists to submit a brief via the “For Architects” page. After reviewing the scope, we will determine how Frangipani’s current offering can help.