01 / Delivery
In stock — dispatched within 48 hours
Delivery within Poland is free. We dispatch in-stock products within 48 hours at the latest. This is the time until dispatch; the delivery date depends on the carrier.
Order processing
Delivery and returns.
Free delivery within Poland. Delivery to other European Union countries is quoted individually. Before purchasing, please contact us at office@frangipani.pl with your selected products, country, and delivery postal code, and we will provide an accurate shipping quote. The delivery method and estimated delivery time are shown before purchase. After placing your order, we remain available if you need assistance with delivery, returns, or complaints.
Delivery / bulky items
Returns / complaints
Order processing
From choosing delivery to post-purchase support.
Product- and address-specific details are shown before purchase. Below you will find the general terms of the process and the fastest way to contact us.
02 / Large pieces
Delivery suited to the piece
For furniture and other large pieces, carrying the item inside or arranging collection may need individual confirmation. Details for the product are provided on its page or before checkout is completed.
03 / Pre-order
Timing shown with the product
We show an estimated availability date for each pre-order product. The current collection is expected to arrive around March 2027. We will inform you of any changes to the date. If you also order in-stock products, we will dispatch them within 48 hours at the latest, with pre-order products sent separately after they arrive at our warehouse.
04 / Returns
A straightforward return request
When withdrawing from the contract, the buyer bears the direct cost of returning the product. To help us process your return, provide the order number and product name. You can find the detailed deadlines and terms in the returns policy.
05 / Complaints
Tell us what happened
Include your order number, describe the issue and attach photos if helpful. If the parcel is visibly damaged, keep the packaging until the matter is resolved.
06 / Help
We will check the details for you
A question before you buy? Send us the product name or link and the delivery postcode. We will reply with details based on the current offer.
